Returns & Exchanges

At Palouse Brand, we stand behind the quality of our field-to-table products and want you to be completely satisfied with your purchase. Due to the perishable nature of our grains, beans, and flours, we offer a 30-day satisfaction guarantee to ensure you receive the freshest pantry staples.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of delivery with your order number and details regarding the issue with your product.

• 2.
  Quality Assessment

  Provide photos of the packaging and lot codes if the return is due to damage or quality concerns so we can track the specific harvest batch.

• 3.
  Resolution Selection

  Choose between a full refund to your original payment method or a replacement shipment of the same high-quality product at no additional cost.

• 4.
  Disposal or Return

  In many cases involving food safety, we will ask you to dispose of the product locally rather than shipping it back to our farm facility.